Refund policy

Coverage Country
This return policy applies to customers in the United States.

Return window
You can return your order within 30 days of its delivery.

Return Method
To initiate a return, please follow these steps:

  • Reply to your order confirmation email specifying the products you want to return.
  • Print the prepaid return shipping label you'll receive by email.
  • Use the provided label to send back all items to us.

Item Condition
Some items cannot be returned, Only products in NEW condition are eligible for returns.

  • Discounted items are final and cannot be returned or exchanged.
  • Returned items must have tags still attached and be returned in their original product packaging.
  • Returned items must show no visible signs of wear or use.


Restocking Fee
We do not charge any restocking fees.

Return Fees
For returns initiated due to customer remorse, such as a change of mind or dissatisfaction with the product, the customer is responsible for covering the return shipping fees.

However, if the return is prompted by a defective product or one that is not as described, we will cover the return shipping fees.

Defective and Issues
Products are considered defective if they do not meet satisfactory quality standards, are unsuitable for their intended use, or do not match their description. If you receive defective, damaged, or incorrect items, please contact us within 30 days of receiving your order. Provide your name, order number, and any relevant images so we can assess the issue and resolve it promptly.

Exchanges
The quickest way to get the item you want is to return the one you have. Once the return is approved, simply make a separate purchase for the new item.

Refund Policy
We'll inform you once we've received and inspected your return to notify you of the approval status for the refund.

If approved, you'll receive an automatic refund to your original payment method within 7 days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund as well.

If it's been more than 7 days since we approved your return, please reach out to us at hello@erisview.com.

Contact Information
If you have any questions about our policies, products, or services, or if you need assistance, feel free to reach out to our friendly customer service team. We're dedicated to ensuring your shopping experience is as smooth as possible!

ErisView

  • Company Name: StylerEaze Technology (Hong Kong) Limited
  • Business Address: Flat/Room 1101D, 11/F, Lippo Sun Plaza, 28 Canton Road, Tsim Sha Tsui, KLN, Hong Kong
  • Email: hello@erisview.com
  • Phone: + 852 6857 3648
  • Customer Service Hours: Monday to Friday, 9:00 a.m. to 6:30 p.m. (GMT+08:00) Hong Kong Standard Time